Our Role
With a view to keeping the Bistro at the very top end of the informal eating market MHCS were called in to monitor and where possible improve performance through mystery visits; they were later contracted to provide consultancy to cover the general needs of the restaurant. Monthly visits interspersed with 2 mystery visits became an important feature to fine tune the operation and the resulting communication with the senior team allowed them to develop a fuller understanding of the strengths and weaknesses of the operation.
Before long their attention had turned to cost awareness and control measures. Communication, which became the subject of a Workshop funded by the EU led to a much closer working relationship between the Bistro management and head office and had an immediate impact on the operation.
It was a pleasure to work with a team of professional persons who had a good command of their subject, were flexible and easy to communicate with. They were a great support to me and my team and I have no hesitation in recommending them.
— Charles GrechIt was a pleasure to work with a team of professional persons who had a good command of their subject, were flexible and easy to communicate with. They were a great support to me and my team and I have no hesitation in recommending them.
