Domus Zamittello

The prinicipal role played by MHCS was the planning of the hotel operation which involved the creation of an infrastructure with parameters within which the staff would be managed and the plans for all guest services. Amongst other requirements this involved the preparation of work flow charts, standards of performance based on a customer journey, a staff handbook, position profiles, job descriptions, search and selection of senior staff and the running of pre opening training. On commencement of the General Manager MHCS gradually handed over their work, thoughts and ideas and supported him all along until and post opening.

MHCS had also worked on the preparation of amenities, facilities and services to be offerred to guests and co-ordinated the process for selecting company’s for various requirements such as Front Office systems,  Web Design & Marketing, and Collaterals and Printing. Input to decisions being reached on these matters was given at regular weekly meetings for all the parties involved and we also actively particpated in the closure of agreements with various companies and suppliers, local authorities and other bodies.