The Boathouse

They had come across MHCS through the Restaurant Quality Seal Award scheme which was introduced by MTA and in which they take part. Before too long they approached us to work for them independently carrying out regular mystery guest visits which were followed up with reports and meetings which soon started to involve HR matters.

The 24 hr availability service MHCS provides to their clients came in useful when dealing with several staff management matters which involved various subjects that ranged from advice on work permits to establishing firm disciplinary procedures. Before long  quality standards have improved  and are being monitored constantly.